I recently stayed at the hotel for a week-long business trip. The staff were friendly and efficient, providing excellent service. The food and cocktails were amazing, and the room was clean and comfortable. It was great to see how the hotel has grown and matured since my last stay. The top floor bar had a superb food offering, and the overall food quality in the hotel was of a very high standard. I will definitely be using this hotel again in the future.

I would be happy to recommend this hotel.

Clean, Luxurious and distinctive, staff is well trained and friendly, excellent location, in the heart of the city, free WiFi.

This is a fantastic hotel. I normally am not a person who writes lot of review online but it would be unjust to write review from this hotel. The simple reason is I travel a lot around the world and have no time to write. I would recommend this hotel to anyone. It is good value for money. Shame that I was only there for 2 days.

This hotel is located right on the main square of the city, providing easy access to all the attractions. The room is spacious and comfortable, with all the necessary facilities. The breakfast selection is excellent and the staff offer great service throughout the stay.

The cost of staying here is quite high compared to similar hotels in the area.

Comfortable hotel in the centre of Kharkiv. Good food, and friendly hotel staff.Room servis is exellent.spa centre, restaurant Pacific spoon.Price is very good.

Restaurant "Veranda" on the 4th floor

Great location in the center of the city. Clean room with comfortable bed. Hotel facilities are well-maintained, especially in the Terrace Restaurant. Staff is friendly and accommodating.

Nothing to dislike.

the best hotel in Kharkiv: comfortable and clean room, nice view from swimming pool on 11th floor, excellent breakfast, center location.

I couldn't watch local news, since the only one free TV-channel in Ukraine - TVI wasn't available despite its logo was seen on black screen. It was also weird to charge my card for deposit additional services (1000UAH) at check-in, and then to keep a room's minibar locked during my whole stay.

I recently stayed at a hotel in Kharkiv and I must say, I was pleasantly surprised. the hotel is located right on the main square of the city, making it convenient to explore all the attractions. The staff at the front desk were friendly and always ready to help. The rooms were spacious and well-appointed, with a super-big bed and a separate shower in the bathroom. I particularly enjoyed having a balcony, as it provided a nice spot to relax and enjoy the view. The breakfast was also a highlight, with a wide variety of different fresh dishes to choose from, including unlimited locally made sparkling wines. Another great feature was the multistore open view from the breakfast area, offering a beautiful panorama of the city.

All was fine during my stay, no complaints at all.

excellent service, staff , breakfast , luxurious, amazing internal design and best location it is an amazing hotel

Very modern facility. Excellent accomodations and food in the restaurants.

It was pricey but this was during the Eurocup so understandable.

I had a delightful stay at this hotel. the prices were incredibly reasonable, especially considering the attention to detail and the quality of service provided. Secondly, the location right on the main square of the city was perfect for exploring Kharkiv. The staff were friendly and accommodating, ensuring a pleasant stay. The basic amenities in the rooms were fantastic, with super-big beds, a bath and a separate shower, as well as a balcony for enjoying the views. The breakfast was a highlight, with unlimited locally made sparkling wines and a wide variety of fresh dishes to choose from. I particularly enjoyed the open view from the multi-storey breakfast area.

Everything was absolutely fine during my stay.

the staff was good.high level hotel,breakfast tasty,rooms clean.the hotel really expect 5 stars hotel

Absolutely perfect. Many many thanks for this Gem Hotel. I would never expected to see such a Hotel in the area. Keep up the excellent job, and wish you big success.

Some rooms are smoking smelly. Although there is a correct smoking ban in all hotel rooms

Amazing stay over Thanksgiving holiday! The complementary welcome drink and fruit platter were a lovely touch. The hotel's central location made it easy to explore the nearby shopping and restaurant scene. My favorite aspect was the luxurious spa, I spent many afternoons relaxing in the pool and sauna.

The lack of transparency regarding additional taxes at checkout. It would've been helpful to know beforehand about the tourist and VAT tax charges.

The staff were really fantastic. They simply could not do enough to help. The showers and baths and complimentry soaps creams etc were all beautifully appointed and functioned excellently. The food in all of the restaurants was magnificent, gym and sauna facilities the same. My bill at the end of the stay was a long one but accurate to the penny.

I stayed for 5 nights and expected for the price the sheets would be changed and the room cleaned every day. For some reason they did not change the sheets one day and the coffee stand stood for 2 days dirty without being replenished. I had a word and it was resolved immediately with complimentry chocolates and apologies